Please read these terms carefully before using our services.
Last Updated: January 1, 2025
By accessing or using the services provided by Dataclyro Technologies Pvt Ltd ("Dataclyro", "we", "our", or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Dataclyro provides database consulting, remote database administration (DBA), performance optimization, migration, disaster recovery, and security audit services for Oracle, MySQL, PostgreSQL, and other database technologies. Services are provided as described in the applicable service agreement or statement of work.
Individual services are governed by separate service agreements or statements of work that outline specific scope, deliverables, timelines, and pricing. In case of conflict between these Terms and a service agreement, the service agreement shall prevail.
You agree to provide timely access to your database environments, necessary credentials, and relevant documentation. You are responsible for maintaining backups of your data before any service engagement. You must ensure that you have the legal right to grant us access to your systems.
We treat all client data, configurations, and business information as strictly confidential. We will not disclose, share, or sell your information to third parties. Our team follows industry-standard security practices for handling sensitive data. A separate Non-Disclosure Agreement (NDA) can be executed upon request.
Payment terms are as specified in the applicable service agreement. Monthly subscription plans are billed in advance. Custom project work may be billed on milestone or time-and-materials basis. Late payments may incur additional charges as outlined in the service agreement.
Response times and availability commitments vary by plan tier. Professional and Enterprise clients receive priority support with defined SLA targets. Specific SLA terms are documented in the applicable service agreement.
To the maximum extent permitted by law, Dataclyro's liability shall be limited to the fees paid for the specific service that gave rise to the claim. We shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of data, revenue, or business opportunities.
Either party may terminate the service relationship with 30 days written notice. Upon termination, we will provide a transition period and hand over all relevant documentation and access credentials. Fees for services rendered up to the termination date remain payable.
All custom scripts, configurations, and documentation created specifically for your engagement are your property. General tools, methodologies, and frameworks developed by Dataclyro remain our intellectual property.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.
For questions about these Terms of Service, contact us at:
Email: dataclyrotech@gmail.com
Phone: +91-9472871004